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| TERMS & CONDITIONS |
| These terms will govern any orders placed with SpeedyBands and its affiliates; therefore we encourage you to read these terms prior to placing your order. By submitting an order to SpeedyBands.com, you (also referred to below as the customer) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by the both the customer and/or their representative(s). |
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| GENERAL |
| SpeedyBands.com specializes in custom silicone wristbands. SpeedyBands.com strives to deliver the highest quality as well as exceptional service at the lowest prices in the market. While we are committed to meet your every need and expectation, we wish to inform you of certain limitations that are inherent within the custom silicone wristband industry. |
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| ORDERING PROCESS |
| Payment |
| Payment is due in full prior to commencement of production. Credit card authorization and address verification must be received prior to processing the order form. We accept payments in the form of Visa, MasterCard, American Express, Discover, Official United States School Purchase Order, Goggle checkout and Pay Pal only. We only accept Money Orders or checks for payment on official U.S. school PO. We will not accept any other forms of payment other than listed above. Any mailed orders with checks or money orders should include the PO number and SpeedyBands.com order number. All other checks or money orders not associated with a PO will not be fulfilled or returned. |
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| We do not ship orders COD; we do not offer credit terms or Net 30 credit accounts. We are not responsible for delays in order processing due to declined credit cards, waiting for PayPal checks to clear, or delays in PO faxes. PayPal orders will begin production once payment clears PayPal. Purchase orders will begin processing once the official purchase order is received (via fax, email, or mail) and verified. In the event payment is not received within thirty (30) days on a purchase order shipment, SpeedyBands.com shall charge interest on the outstanding balance of 18% per annum or the maximum amount allowed by law, whichever is greater. SpeedyBands.com shall also be entitled to commence collection proceedings on any amount outstanding after thirty days and purchaser, by accepting the goods purchased consents to personal jurisdiction to the Federal District and State District Courts of the State of Texas. Payment terms for school purchase orders are Net 30 days upon receipt of merchandise. We reserve the right to refuse service to anyone at any time for any reason. We also reserve the right to not produce phrases on silicone wristbands that we determine to be offensive, vulgar, violent, or in any way disagree with our policies, procedures, morals, and ethics. Texas residents will be charged Sales Tax in the amount of 8.25%. |
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| Due to the expedited nature of our product once your order is placed and payment verified it enters the production cycle. For this reason orders can not be changed once they are placed. Please verify all information before you submit your order. If you would like to place a second order that references to the first order, that is acceptable. |
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| Confirmation |
| You will receive an order confirmation/Sales invoice via email shortly after an order is placed.* For your convenience, an estimated “delivery date” will also appear on the order confirmation form. Please go over the form very carefully to ensure that all the information is accurate. For any corrections or concerns, simply ‘reply’ back to that email, so that we may promptly correct any information prior to processing the order. |
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| *If you do not receive the emailed confirmation, please email either your sales representative directly, or if your order was placed online, you may email us at speedybands@gmail.com |
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| SPAM FILTERS / FIREWALLS |
| Check your spam or deleted folders to ensure that these important emails are not blocked due to firewalls or spam filters on your computer. |
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| *We will not be held responsible for failure of any email communication to you either due to incorrectly spelled email addresses, non-working email address or spam filters that prohibit our emails from reaching you. |
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| ONLINE ORDER - BANK CHARGES |
| When placing an online order, if you press 'SUBMIT' more than once, your card may be charged again. Once you inform us of any such duplicate charges, we will promptly credit the amount back to you, however, we will not accept any responsibility for any subsequent bank fees that may be imposed upon you due to these duplicate charges. |
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| CHANGING THE ORDER |
| For any corrections or changes that may be necessary on a “normal turnaround” order, please reply back to the sales confirmation email immediately. All changes must be made in writing within 24 hours upon receipt of the emailed confirmation. Failure to do so may result in incorrectly printed orders or delays in shipping. Once the order has left the sales department, we will be unable to change the order. Therefore note that we will not be held responsible for any changes requested after the 24hr period. |
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| Note: NO CHANGES whatsoever will be accepted on 24HR or 3-Day Rush Orders. |
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| CANCELLATION OF ORDER |
| SpeedyBands.com begins production on incoming orders almost immediately. Our production line works 7 days a week in order to meet customers’ timelines. Therefore, we will not accept any order cancellation requests. |
| As you know, a custom printed order may not be resold or restocked at our end; therefore SpeedyBands.com will only issue a store credit for orders that require cancellation. This in-store credit will not expire, and may be used towards any item (both blank and custom printed wares) in our inventory. |
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| SpeedyBands.com makes several attempts to contact the customer in the event no artwork/logo or correct credit card information is received, therefore we will not be responsible for the timeline of an order if we do not receive the artwork/logo. |
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| REPEAT ORDERS OR RE-ORDERS |
| A repeat order (or “re-order”) may not bear the exact colors as in the “original” order. This is due to several factors relevant to the mixing of silicone colors. Therefore, we strongly recommend that you send us a PMS color from the original order PRIOR to placing the re-order, so that we may ensure a color match. |
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| The engraved size of a re-order may also not match the engraved size of the original order. We therefore recommend that when placing a repeat order, you provide us with exact dimensions of the entire engraved and the font size. |
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| ARTWORK |
| Guidelines for submitting artwork |
| Please send your custom instructions to us immediately. If you are emailing it to the art department, please put the name and order number on the subject line. We will not accept any responsibility for delays in processing an order if we do not receive the artwork in a timely manner. |
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| We require “camera ready” high resolution artwork so as to meet production timelines. Although we clean up and retouch any artwork/logo received in order to make it print worthy, if you do not provide clean, high-resolution, camera-ready artwork, we will not be responsible for the resulting poor imprint quality. Note that the added work involved in cleaning up any artwork will also add to production time, which may eventually delay the order. We will not accept responsibility for the delayed production on an order when the imprint provided is of poor quality. |
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| Creating Artwork / Using the Design Studio |
Our online order form allows you to create your own design. Please read the instructions located on the order form carefully to ensure a successful placement of your custom design.
The design studio is helpful in providing you with a very general image of your message; however it is not accurate in logo placement, as each item has a ‘specific’ engrave area. Our artists will therefore have to resize the entire imprint you submit in order to “fit” it into the actual custom silicone bracelet.
Finally, unless you “save” your design on the Design Studio, the design will not be saved and we will not receive it. Therefore do ensure that you have carefully followed all the directions so that we will receive your artwork/logo in its entirety. |
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| *Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, SpeedyBands.com will not be held liable under any circumstances. |
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| Sending your custom Instruction |
We will not be responsible for any missing information on your order form nor for any missing custom instructions.
In order to correctly follow your custom instructions, we require that all information relating to your ‘artwork’ or ‘logo’ be sent TOGETHER as ‘one’ email. |
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| Therefore, if you send your logo in one email, and the text to be ‘included’ with the logo in another email, we will NOT be responsible for putting the two together. Do not send us multiple logos or artwork and assume we will know which one to use. We will not be responsible in the event we pick the ‘incorrect’ logo. |
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| Ink injected or Printed Colors |
Imprint colors must be carefully chosen. We recommend that you choose light color inks to be printed or injected onto dark color bands, as this provides more contrast than a dark colored imprint on a dark colored silicone rubber bracelets or a light colored imprint on a light colored bands.
For example, if you order brown imprint color on brown wristbands, the imprint would not show up well against the brown background. However, many customers have their own pre-conceived notions about what looks good and what does not, therefore, we will NOT judge your options NOR will we be responsible for the choice of imprint color(s) that you make. |
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| Defaulted Font & Imprint Color |
| In the event you fail to provide us with your 1) FONT choice or 2) IMPRINT COLOR choice, we reserve the right to use Arial font for our default font, and engraved option for our default imprint color. |
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| PROOFING* |
Proofing will add several days to your production timeline, therefore you will only receive an emailed “proof” upon request. This proof enables you to view the wristbands, but it will not depict exact band colors nor will it illustrate the exact engrave (debossed) size, as it is merely a computer-generated image.
The proof approval form must be signed and returned before production begins. Although every effort will be made to prevent errors, (grammar, spelling and layout) we will not be responsible for any errors on an order that was proofed and approved by the customer or customer's representative. These errors will be corrected at the customer's sole expense. |
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| *If an order has a specific “in hands” date, a proof may delay production, thus jeopardizing your chances of receiving the order in a timely manner. We will not be held responsible for any resulting delays on these orders. |
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Proofs are not intended to be ‘decision making tools’ for the customer. There will be no option to cancel an order simply because the proof is not working out. The longer you take to approve a proof – either because of changes that you request, or otherwise – the longer the delay in the production of your order Therefore please do not place an order merely in order to obtain a proof, as the order will be binding, regardless of whether the proof is approved or not.
When no proof is requested, please ensure that the artwork/logo that you are submitting is completely error free. |
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| In the event an order is printed with an incorrectly submitted artwork/logo, SpeedyBands.com will not be held responsible for your oversight, and payment in full will be valid for the completed work. You may request a redo; however it will be at your expense. |
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| PRE-PRODUCTION SAMPLE* |
| Some jobs require a perfect color-match so as to ensure that the color(s) will be identical. In this event, we recommend that you opt for a “pre-production sample”. This “in hands” sample will only go to final production upon receipt of your written approval. The charge for a pre-production sample will still remain even if the order does not proceed to final production. Call for pricing. |
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| *Note that the inclusion of a pre-production sample will add to the turnaround time and this option is only available on large orders. |
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| COLOR MATCHING |
Silicone rubber bracelets are stocked in a wide variety of colors. Exact PMS color matches are not available. We try to match your color selections as closely as possible using PMS numbers as a reference only. Due to the nature of silicone colors, an exact match cannot be guaranteed.
Note that the imprint color may change due to the product color. Printing white onto a red band may cause the imprint to look whitish-pink, as red is the dominating color.
Similarly, printing the color black onto a navy or dark green band may result in a hard-to-see imprint, as dark on dark does not stand out. In order to promote the best visibility of your custom logo/text, we strongly recommend that you print light colors onto a dark surface and dark colors onto a light surface. |
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| PRODUCTION TIME* |
| You have a choice of turnaround timelines. Your choice should reflect your “in hands” date, and we will do our utmost to stay within the given time frame. Please note that we are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. |
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| Normal Production Time |
| The “estimated’ normal production time is 7-10 business* days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific “in-hands” date, please ensure that there is adequate time before you opt for a “normal production” timeline. |
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| When you request a pre-production sample or a digital proof, the production time will only begin upon approval of the sample or proof. Therefore the timeline may be delayed several days past the original estimate. All production timelines reflect business days. |
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| *Note that the “production” time is not to be confused with “delivery” time. Please refer to “Shipping” paragraph for more information. |
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| Rush Production Time |
| SpeedyBands.com is the only company that offer a 24 Hour Rush (production time only) service as well as a 2- 3-Day Rush (production time only) service. |
| *Production time does not include any shipping time; therefore shipping time must also be added to production time in order to get an accurate delivery time frame. |
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| RUSH ORDERS |
| Rush orders should only be placed as a last resort. Custom engraving or printing entails intricate and detailed work, both on the part of the artist as well as the printer, therefore we recommend rush orders only as a last resort. |
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| No proofs are created for any rush orders, therefore the risk of error is higher with a rush order. Camera ready artwork is required for all rush orders, so as to minimize the risk of errors. |
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| ESTIMATED DELIVERY DATES |
| Normal Production |
Note that delivery dates are only “estimated” and not “guaranteed” for orders with normal production timelines.
If you opt for “expedited” shipping method for your “normal production” order, only the method of shipping will be guaranteed, however the production timeline is still only “estimated”. Therefore the order may still not reach you in the timeline required. |
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| Rush Production |
| Production time is guaranteed on rush orders; however the delivery dates are only “estimated,” unless you opt for expedited shipping. |
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When you place a rush order but then opt for “normal” or “ground” shipping method, please be advised that the delivery date will only be “estimated” and not guaranteed, as shipping companies do not offer guarantees for ground shipping.
However, if you opt for “expedited” shipping, the delivery date will be guaranteed, so the order will reach you in the timeline required. |
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| GUARANTEE POLICY* |
| If we fail to meet a promised delivery date on a 24hr rush order with expedited shipping, but you will still accept the order, then credit will be promptly issued for the difference between the 24hr (per piece) price and the 3-day rush (per piece) price. |
| If we fail to meet a promised delivery date on a 3-day rush order with expedited shipping, but you will still accept the order, then credit will be promptly issued for the difference between the 3-day rush (per piece) price and the normal production (per piece) price. |
| Normal production orders with estimated delivery dates are not guaranteed. |
| *Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy. |
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| SHIPPING |
If the order is being shipped via FedEx, USPS, then once the order is ready to ship out; you will receive an automated email with a “tracking number” from the carrier of choice.
Please note that opting for Overnight or Second Day Air does not mean that you will receive your order the next day. Delivery time is based on the time it takes to produce your item PLUS the shipping time.SpeedyBands.com will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.
If a substantially large order requires inside delivery or a residential delivery please specify that information when placing the order. You must have a physical address as FedEx; UPS doesn't ship to P.O. boxes. To ensure proper delivery, we do require a signature. FedEx usually leaves a door tag notifying you of the delivery attempt if no one is available to sign. Simply follow the instructions on the door tag, and FedEx will leave the package at your door at the next delivery attempt. After three delivery attempts, FedEx will return your order toSpeedyBands.com. If you would rather have the package left without having to sign for it, you can go into your local FedEx office at any time and sign a FedEx release waiver. |
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| RUSH SHIPPING |
| When requesting "Rush Shipping, please note that we reserve the right to rush production (based on overtime/weekend hours) in lieu of using expedited shipping methods, providing that we meet the delivery date. |
| For International orders, we offer FedEx International Priority which gets the order to our international customers in about 15 days from the time the order is placed. |
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| Important notice for our International Customers – Including Canada |
| For orders shipping outside the U.S. - INCLUDING CANADA – local duties and/or taxes may be assessed upon delivery. These fees are not charged by SpeedyBands.com during checkout; therefore please consult your local customs office to determine these charges. We are not responsible for these duties and/or taxes. Note that delivery dates outside of the U.S. are essentially “estimates”, and in no event will SpeedyBands.com be liable for any consequential damages arising from delays in delivery. |
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| OVER-RUNS & UNDER-RUNS |
| We make every attempt to deliver the exact quantity ordered. However, due to manufacturing issues, shipments may have an over-run or an under-run. |
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| PRODUCT QUALITY / WEBSITE IMAGES |
Note that the products we carry are intended purely as promotional items; therefore products that may have minor visual imperfections should not be considered as defective or flawed items. In the event a ‘product’ defect is identified, we will replace the order in its entirety only upon endorsement of the defect by the manufacturer of the product. Likewise, if an imprint defect is identified, we will replace that portion of the order only upon confirmation of the defect.
Due to the nature of the production process, slight variations and imperfections in silicone bands wares are not considered flaws. Variations in raw materials, molds, production equipment and melting temperatures may also result in variations of size, shape, engraving, font, color, pock marks, etc. These conditions are within acceptable industry standards. |
| From time to time, some products may differ in color, size, ink fill, printed as these are hand-made products that come from various factories in China. |
| Due to fluctuating manufacturer costs, prices may change without notice. |
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| CLAIMS / REDOS |
| * Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods. |
| * Claims must be submitted IN WRITING. (Example: wrong color, incorrect imprint, incorrect size, incorrect fonts items etc) |
| * Attach digital image(s) to your email depicting the problem at hand. |
| * If unable to provide a photograph, you may ship us an "in-hands" sample of the product instead. (The address is under "Contact Us".) |
| * Upon receipt of the "visual", we promptly remedy the situation and redo the affected portion of the order if mandated. |
| * If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process a credit for that amount rather than redoing that portion. |
| * All redo’s will ship via USPS or FedEX Ground. If you require expedited shipping, you will be responsible for those charges. |
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| Note that we will only redo the affected items over 10% when the order consists of over 50 bands. If the order consists of less than 50 pieces, we will simply issue a credit for the affected pieces. |
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| RETURN & REFUND POLICY |
| As you may be aware, custom printed products cannot be restocked. In fact, the industry standard for customized products dictates a no return and a no refund policy. |
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| REPLACEMENT POLICY |
If an order is not well received – either due to a typo or other issues – our policy to redo the order and ship it via ground shipping method will still prevail.
When an error has been confirmed, (upon following instructions under “claims”) we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo unless pre-approved by us. |
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| STORE CREDIT |
| When a redo is no longer practical or even feasible, (either due to event date timelines, out-of-stock or quantity issues) SpeedyBands.com will issue a store credit for up to the same value as the original order minus any shipping fees. Shipping charges will not be credited back as this charge is made on behalf of the shipping company. The store credit may be treated as cash, and may be used at any time and on any product we stock. |
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| LIMITATION OF LIABILITY |
| In all circumstances, SpeedyBands.com maximum liability is limited to the purchase price of the products sold. SpeedyBands.com will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. SpeedyBands.com will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business. |
| Due to fluctuating manufacturer costs, prices may change without notice. |
